Return Policy
At Read Floors, we are committed to ensuring your complete satisfaction with our high-quality flooring solutions. Our return policy is designed to be straightforward and customer-friendly, providing you with confidence in your purchase. We aim to make the return process as seamless as possible should you need it.
Frequently asked questions
We understand that sometimes circumstances change, or a product might not be exactly what you envisioned. This section addresses common questions regarding our return process to help you navigate it with ease.
What is your return window and what are the conditions for returning flooring?
If you need to return flooring, your first step is to contact our customer service team. You can return unused, in-stock products within 14 days of purchase. Items must be in their original condition and packaging. Please note that special orders, custom-cut items, or clearance products are typically not eligible for return.
Are there any types of flooring or situations where returns aren't possible?
Yes, returns are generally not possible for custom-ordered flooring, special-cut items, or products marked as "final sale." Flooring that has been installed, used, or is not in its original packaging will also not be accepted for return.
How are refunds or exchanges processed, and how long do they typically take?
Once a return is accepted, we will process your refund to the original method of payment. For credit card purchases, please allow 5-10 business days for the refund to appear on your statement. Exchanges for different products are handled on a case-by-case basis; please contact us to discuss options.
Who covers the shipping cost for returns?
If you are returning an item due to a change of mind, you will typically be responsible for the cost of shipping the flooring back to our facility in Manchester. However, if the flooring arrived damaged or was incorrect due to our error, Read Floors will cover the return shipping costs. Please contact us immediately if your order arrives damaged or with incorrect items.
What should I do if my flooring arrives damaged or incorrect?
If your flooring arrives damaged or if you received the incorrect product, please contact our customer service team within 48 hours of delivery. We will arrange for the return of the incorrect or damaged items and ship the correct flooring to you at no additional cost. Please retain all original packaging until the issue is resolved.
Can I return flooring purchased online to your physical store?
Yes, you can bring eligible online returns to our physical store location in Manchester. Please ensure you bring your proof of purchase and that the items meet the return criteria outlined above.
Understanding our return policy
We strive for clarity and fairness in all our policies. If you have any further questions about returning products, please don't hesitate to reach out to our dedicated support team. We're here to help you make informed decisions about your flooring needs.